Privacy Policy

Privacy Policy of Terra Flora Global LLC

At Terra Flora Global LLC, we deeply value your privacy and are committed to protecting your personal information with the highest standards of security, transparency, and integrity. As an online retailer specializing in premium dried fruits, nuts, healthy snacks, gift baskets, and herbal teas, we collect only the information necessary to provide you with an exceptional shopping experience on https://terraflora.site.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you visit our website, create an account, place an order, subscribe to our newsletter, or otherwise interact with our services. We are fully committed to complying with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) where applicable, and other relevant U.S. federal and state regulations.

By accessing or using our website and services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, please do not use our site or services.

This Privacy Policy was last updated on December 13, 2025. We may update it from time to time, and material changes will be communicated via email or a prominent notice on our website.

Information We Collect

We collect information in three primary ways: information you provide directly, information collected automatically, and information from third parties.

1. Information You Provide Directly

When you interact with our site, you may voluntarily share the following:

  • Contact and Account Information: Name, email address, phone number, billing and shipping addresses when creating an account or placing an order.
  • Payment Information: Credit/debit card details, billing address (processed securely by our payment processor, Stripe—we do not store full card numbers).
  • Order Details: Products selected (e.g., Goji Berries, Dark Chocolate Covered Apricots, Mixed Fruit & Nut Medley), quantities, special instructions, gift messages.
  • Communication Data: Messages sent via contact forms, emails to vinfresh.fba@gmail.com, or reviews/feedback.
  • Newsletter Subscriptions: Email address when signing up for promotions, new product announcements, or healthy snack tips.

2. Information Collected Automatically

As you browse our site, we and our third-party service providers may automatically collect:

  • Device and Browser Information: IP address, browser type, operating system, device identifiers, screen resolution.
  • Usage Data: Pages viewed, products browsed (e.g., Dried Mango or 100% Matcha Green Tea Powder), time spent on pages, referring/exit pages, click patterns.
  • Cookies and Similar Technologies: We use cookies, pixels, web beacons, and local storage to enhance functionality, personalize experiences, and analyze performance (see Cookies section below).

3. Information from Third Parties

  • Payment Processors: Stripe provides transaction confirmation data.
  • Shipping Carriers: Address validation and delivery status.
  • Analytics Providers: Aggregated, anonymized insights from tools like Google Analytics.
  • Social Media: If you interact via social plugins (though we currently have limited integration).

We do not knowingly collect personal information from children under 13 without parental consent.

How We Use Your Information

We use your information solely to operate, improve, and personalize our services:

Primary Purposes

  • Order Fulfillment: Process payments, pack and ship products (e.g., your Classic Nut & Fruit Basket), provide tracking.
  • Customer Support: Respond to inquiries, resolve issues, process returns/refunds.
  • Account Management: Maintain your account, order history, wishlists.
  • Communication: Send order confirmations, shipping updates, abandoned cart reminders, customer service messages.

Marketing and Personalization

  • Promotional Emails: With your consent, send newsletters featuring new arrivals (e.g., seasonal Freeze-Dried Strawberries), exclusive offers, healthy recipes.
  • Personalized Recommendations: Suggest products based on browsing or purchase history (e.g., recommending Chamomile Flowers if you bought Peppermint Tea).
  • Site Improvement: Analyze usage to enhance navigation, product displays, and user experience.

Legal and Security Purposes

  • Prevent fraud, unauthorized transactions, and abuse.
  • Comply with legal obligations, audits, or disputes.
  • Enforce our Terms and Conditions.

We never sell your personal information to third parties for marketing purposes.

Sharing of Your Information

We share information only when necessary and with strict safeguards:

Service Providers

  • Payment Processing: Stripe (PCI-DSS compliant).
  • Shipping and Logistics: USPS, UPS, FedEx, DHL for delivery.
  • Email and Marketing: Trusted platforms for newsletters (with opt-out options).
  • Analytics: Google Analytics (anonymized data).
  • IT and Hosting: Secure cloud providers for website operation.

All providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect rights, safety, or property.

Business Transfers

In the event of merger, acquisition, or asset sale, your information may be transferred with notice and continued protection.

We do not share with advertisers or unrelated third parties.

Cookies and Tracking Technologies

We use cookies and similar tools to enhance functionality and performance.

Types of Cookies

  • Essential Cookies: Required for site operation (e.g., shopping cart, checkout via Stripe).
  • Functional Cookies: Remember preferences (language, currency).
  • Analytics Cookies: Google Analytics for aggregated usage insights.
  • Marketing Cookies: Retargeting or personalized ads (limited use).

You can manage cookies via browser settings. Disabling may affect site functionality.

We honor “Do Not Track” signals where feasible.

Data Security

We implement robust security measures:

  • Encryption: SSL/TLS for data in transit; encrypted storage.
  • Access Controls: Limited internal access on need-to-know basis.
  • Stripe Security: Industry-leading PCI compliance.
  • Regular Audits: Vulnerability scans and updates.

While no system is impenetrable, we diligently minimize risks.

Data Retention

We retain information only as long as necessary:

  • Order Data: 7 years for tax/legal compliance.
  • Account Information: Until you request deletion.
  • Marketing Data: Until you unsubscribe.

Anonymized data may be retained indefinitely for analytics.

Your Privacy Rights and Choices

You have control over your information:

Access, Correction, Deletion

  • Request a copy of your data.
  • Correct inaccuracies.
  • Delete your account and data (subject to legal retention).

Opt-Out

  • Unsubscribe from marketing emails via footer link.
  • Withdraw consent for cookies.

CCPA Rights (California Residents)

  • Know what data we collect.
  • Request deletion.
  • Opt-out of “sale” (we do not sell data).
  • Non-discrimination.

GDPR Rights (EEA/UK Residents, where applicable)

  • Access, rectification, erasure, restriction, portability, objection.

To exercise rights, email vinfresh.fba@gmail.com with “Privacy Request” in subject. We verify identity and respond within 30-45 days as required.

International Data Transfers

Our operations are based in the United States (headquarters: 30 N Gould St Ste R, Sheridan, WY 82801). Data may be processed in the U.S. or where service providers operate. We use appropriate safeguards (e.g., Standard Contractual Clauses) for international transfers.

Third-Party Links

Our site may link to external sites (e.g., Stripe, carriers). We are not responsible for their privacy practices—review their policies.

Changes to This Policy

We may update this policy. Significant changes will be notified via email or site banner. Continued use constitutes acceptance.

Contact Us

For privacy questions or requests:

  • Email: vinfresh.fba@gmail.com
  • Phone: +84 981 742 057
  • Mail: Terra Flora Global LLC, Privacy Officer, 30 N Gould St Ste R, Sheridan, WY 82801, USA

We respond promptly and professionally.

Thank you for trusting Terra Flora Global LLC with your personal information. Your privacy is fundamental to building lasting relationships as we deliver nature’s finest dried fruits, nuts, and teas to your door.